Follow Ups (now available in all accounts)

Follow Ups are now available in all accounts, so every team can automatically reach non-responders without manual work.

You can now create Follow Ups for any communication and schedule them to send days or weeks after the original message. Follow Ups can target employees who did not engage or did not complete a survey, and you can still send them through a different channel, such as following up an email with a Slack or Teams message.

We’ve also made Follow Ups more flexible. You can now import content directly from the original communication, making it faster to reuse and refine your message. In addition, there’s a new follow up reason based on link engagement, allowing you to target people who did or did not click a link for more precise follow ups.

Review & Publish

Publishing a communication can feel high stakes, especially when you’re sending to large audiences. The new Review and Publish step gives you a clear way to double-check everything before you hit send.

You can preview recipients, timing, and content in one place, and also preview messages as an employee to test merge tags and dynamic content. It’s a simple way to catch issues early and feel confident that everything is set up correctly before sending.

Company Information For Smarter AI

AI-generated content just got a lot more relevant. You can now add key details about your organization in Your Brand → Company information, including your industry, company description, values, and how you refer to your team.

We use this context automatically across AI features, so your communications, SMS suggestions, and generated content feel more aligned to your company. It’s a quick setup that leads to more relevant drafts and less editing.

KnowledgeHub (early access)

We’re introducing KnowledgeHub, an internal knowledge assistant designed to help handle first-line HR enquiries.

Employees can access KnowledgeHub through a web app to ask questions about policies and processes. HR teams can upload documentation, and the AI will answer questions based on that content, escalating when it cannot confidently respond.

We’re looking for early partners to help shape this. If you’re interested, reach out to your CSM.

Two-Way SMS

Two-way SMS is now available, giving employees the ability to reply directly to SMS messages.

HR teams can manage and respond to conversations through a shared inbox, with AI-suggested replies to help speed up responses. This is currently available for US-based messaging.

Contact your CSM to get it added to your plan.