October 2026

Discover which employee groups are engaging most with your communications

Knowing your overall engagement rate is useful, but it doesn't tell the whole story. Which departments consistently engage with your communications? Are new starters reading your updates? Is one location falling behind?

AI Insights answers these questions automatically by analysing engagement across your HRIS data. It identifies employee groups with significantly higher or lower engagement, helping you quickly uncover what's working and where extra attention may be needed.

Insights are generated automatically across fields like department, location, tenure, manager status, and any other employee data synced from your HRIS, so you can spend less time analysing reports and more time taking action.

Explore engagement across your organization

Once you've discovered an insight, it's easy to dig deeper with the new Engagement Breakdown.

Available from your communication analytics, Engagement Breakdown visualizes engagement across any employee attribute synced from your HRIS, including department, location, tenure, and more. It's a simple way to understand how different audiences responded and identify trends that might otherwise go unnoticed.

Together, AI Insights and Engagement Breakdown help you move beyond overall engagement and understand exactly which groups are connecting with your communications.

Reach employees with WhatsApp

WhatsApp is now available as a communication channel, giving you another way to reach employees where SMS may be difficult, restricted, or less practical. You can create, schedule, and send outbound WhatsApp communications using the same familiar communication workflow, with link-click tracking included.

WhatsApp is available as an add-on module. Contact your CSM if you'd like to get it enabled for your account.

Generate stronger subject lines with AI

Stuck on the subject line? You can now generate AI-powered subject line suggestions based on the content of your message, your Company Information, and the writing tones configured under Your Brand.

Preview suggestions, move through alternatives, and choose the one that works best. Subject line generation is available to everyone for both email communications and newsletter communications.

Make newsletters more interactive with polls

You can now add polls directly to newsletter communications, making it easy to gather quick feedback without sending employees to a separate survey.

Add multiple response options, style your poll to match the rest of your newsletter, and track responses using the existing link tracking flow.